Clayton Hotel Belfast

Reviews for `Clayton Hotel Belfast`

George scored 5 / 5 on 01/04/2025

Lovely friendly hotel. Highly recommend.

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Caroline scored 5 / 5 on 12/03/2025

From start to finish this hotel was briiliant, i lovely staff, spotless rooms and fantastic food. I had contacted the hotel previous to inform them this trip was a surprise for my partners birthday and upon arrival, we were upgraded to a suite which was such a lovely surprise for both of us. We will stay here again and recommend it to anyone we know visiting Belfast

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Malachi scored 5 / 5 on 08/03/2025

Super hotel.Great location.Lovely ambience .Great staff and overall it was a lovely stay.We also availed of the b&b and two course meal deal included for £124!! It was a great offer and thoroughly enjoyable

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Paul scored 3 / 5 on 07/03/2025

Great location and very friendly staff bar one Good sized room but heating and bathroom door cleanliness an issue

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Christopher scored 5 / 5 on 02/03/2025

Brilliant hotel with excellent staff

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Louise scored 4 / 5 on 25/02/2025

Really lovely hotel and a great location, good security at night time, food was fab and rooms were very spacious

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Andrea scored 4 / 5 on 12/02/2025

A very warm welcome at check in. Room was nice and glad we were at the end of a corridor to avoid the hen parties. Evening meal was included and was nice, and value for money within our package. Breakfast was a bit chaotic due to the numbers but we were warned it was busy after 9am. The fry was tasty and quality ingredients but the breads were deep fried. Would definitely stay again for a similar offer.

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Christopher scored 5 / 5 on 10/02/2025

Brilliant hotel with excellent staff

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Anita scored 1 / 5 on 09/02/2025

Was charged different amounts for drinks in the bar on each night we stayed. There was a function on the second night of our stay and the prices nearly doubled. Also breakfast wasn't great, bacon very hard, no fried eggs unless you requested it. Had to ask for bread to make toast and the guy wasn't very happy about it. We came down for breakfast the second morning at 9.30, breakfast is until 10, and same guy looks at his watch as he marked us off on his list, as if to say we were late. Also seen him do it to others who arrived after us so it wasn't imagined. We ordered tea before we left and the cup had a chip in it, I requested another cup, again guy not happy about it, second cup had a crack right down the side. Would have expected more from the Clayton, the customer service was not very good at all.

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Donna scored 5 / 5 on 07/02/2025

Lovely hotel, excellent staff that we encountered, fantastic location. Bedroom facilities were wonderful with complimentary soda and chocolate. Room fridge was a great bonus. The only negative was I don't expect a shower over bath to be accepted these days, it's very difficult for clients to use. Otherwise 100% highly recommended

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Charles scored 4 / 5 on 05/02/2025

Good service overall

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Aoife scored 3 / 5 on 05/02/2025

Upgraded the room to a suite - tbh it was shabby at best. Rust around taps in bathroom, what looked like ink marks on duvet cover, table is living area was chipped / shabby. Suite absolutely needs updating. Breakfast in the hotel was only average - not a lot left even with over 1/2 hour before end of breakfast time. Hotel didn't have concession tickets for the car park and as we left both days we had to pay fullprice. A positive - all staff were so lovely and helpful

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Andrea scored 4 / 5 on 04/02/2025

A very warm welcome at check in. Room was nice and glad we were at the end of a corridor to avoid the hen parties. Evening meal was included and was nice, and value for money within our package. Breakfast was a bit chaotic due to the numbers but we were warned it was busy after 9am. The fry was tasty and quality ingredients but the breads were deep fried. Would definitely stay again for a similar offer.

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Patrick scored 3 / 5 on 17/01/2025

PROs The hotel is located only 10 minutes walk from the shopping district in city centre. Our stay was for two nights and we found the food good and the staff were friendly especially the waiter whom served us our dinner both evenings. CONs On our second day we found on returning to our room that evening that our room was not cleaned or serviced, on reporting this to reception they sent up a porter to service our room with out any apology. Shortly after that when I went to have a shower the water was cold and when I contacted recieption about this , I was told that the reason for this is some work was taking place in the hotel and if we wanted we could go to the Maldrom hotel which was a sister hotel and about 7 minutes walk away from our hotel which was totaly unacceptable taking into account that both myself and my wife are in our 60s having to walk there with a bag of clean clothes and then returning back to our hotel with a bag of laundry, not only that evening but the following morning as well in the middle of winter. We also did not even get an apoligy from the guy in reception for this as well. CONCLUSION. This hotel for a 4 star hotel is badly managed and they would have been well aware that these works was about to take place with a major inconvenience to their guests, and the same goes for the accomadations manager in not insuring that the rooms are not cleaned and serviced daily which is totaly unacceptable in this day and age.

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Brad scored 5 / 5 on 23/12/2024

Nice hotel good location good breakfast selection evening meal was OK! Staff freindly good value through hotels on line

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Kevin scored 5 / 5 on 17/12/2024

Great staff friendly service and location is perfect highly recommend.

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James scored 4 / 5 on 13/12/2024

Clean , friendly and helpful staff and a great location for shopping in Belfast. Food in the hotel was very good too

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Stephen scored 3 / 5 on 11/12/2024

Hotel was very central and close to everything. Staff were lovely but the guys in the bar and restaurant were all under pressure. We went for the dinner/B&B package. Only 2 options of a mains, pasta or pizza. I’m not a huge lover of either, maybe a roast of the day? As i said the staff was there for in the restaurant were under pressure, we weren’t offered water or tea/coffee. Breakfast was very nice. The room was very nice, amazing pillows. Would stay again but only go for the B&B option.

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Gerry scored 4 / 5 on 08/12/2024

Heating was not working in room but desk changed us to new room when they could not fix problem. Hotel very courteous and apologetic for discomfort.

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John scored 4 / 5 on 08/12/2024

Staff very welcoming and friendly. Restaurant staff pleasant and efficient. Room very comfortable.

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Phil scored 4 / 5 on 23/11/2024

A very pleasant stay and really enjoyed the experience, staff very friendly and helpful. 1st stay, location was excellent, room very comfortable, food was delicious, breakfast and evening meal and definitely will return for another visit

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Irene scored 3 / 5 on 19/11/2024

We have stayed at this hotel on numerous occasions in the past and always rated it highly. This time was the worst stay we had in a clayton hotel. The heating would not work in the hotel room. I contacted reception who said they'd send someone up. Nobody arrived and they rang 20 mins later to say they'd reset it in their control room. I rang down 45 mins later as it still wasn't working. Two security guards arrived up and tried to get it to work. The manager also arrived into the room and none of them could work it. The manager then went to a control room of some sort and the security guards finally left and said they couldn't get it working and would tell the manager. The heating then came on for about ten minutes before blowing cold air again. At this stage we had been trying to get the heating going for 2 hours and we were so tired that we just got into bed and left it off. Aside from that we also ate dinner in the restaurant. Starter for my husband was soup which was inedible so he left it. We were not offered water at the table nor were we asked if we'd like a drink so I went to the bar myself to get our drinks and paid for them there and then. The main courses were ok. After going to bed I got a call from the restaurant stating there was an unpaid bill for sides with the meal and for two cocktails. I said we did not drink cocktails and only got whatever came with the main course and no sides. The girl said she'd ring back but didn't so I got dressed and went downstairs only to be told they'd made a mistake and put someone else's sides and cocktails on our bill. I was so annoyed with this and the lack of heat that I couldn't sleep. To top it off there was a full blown meeting in the hallway at all hours of the morning that woke us and kept us awake for ages. So to clarify this was a terrible stay and ruined what should have been a nice night away for our wedding anniversary.

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Robert scored 5 / 5 on 19/11/2024

Had a mix up over menu got regular menu first then change to fixed menu for room deal ,we got in assorted with help of staff a pay the extra i think they should tell guest when booking but the staff were very good sorted

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Catherine scored 5 / 5 on 18/11/2024

The hotel was central to all amenities and all staff were so friendly and helpful. Food was excellent. I will be booking another break in the hotel

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John scored 5 / 5 on 13/11/2024

Lovely hotel, great location, friendly & helpful staff, good food, nice bedrooms

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Mary scored 4 / 5 on 02/11/2024

Hotel was very nice. Room was spacious and warm. Everything was within walking distance. However I was disappointed with the dinner. We don't eat meat so choice was limited. The halloumi cheese was burnt and the fish and chips did not look as if they were cooked to order. Breakfast was fine.

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Aiden scored 4 / 5 on 30/10/2024

Central location. Friendly staff. Comfortable room and bed.

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Noel scored 4 / 5 on 30/10/2024

Staff were very helpful and friendly. Great location to explore the city.

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John scored 4 / 5 on 29/10/2024

Fantastic hotel, right in the centre of the city, the staff are exceptionally friendly and helpful. My only disappointment was that they have taken away the swimming pool and leisure centre. We have enjoyed this facility on many occasions in the past and we were looking forward to it this time.

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Siobhan scored 5 / 5 on 25/10/2024

Really was impressed with the hotel . It’s location and food . Have booked for agsin

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Siobhan scored 5 / 5 on 24/10/2024

Last minute get away, very reasonable rate paid and got a a fabulous executive suite. Lovely hotel and great location. Will definitely book again.

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Amy scored 5 / 5 on 22/10/2024

Lovely very clean hotel in a great location..only downside is they haven't got there own free carpark for guests.

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Geoffrey scored 5 / 5 on 19/10/2024

I always read the ?? and ?? ?? ratings for hotels first. With this in mind I began to wonder if I’d made a mistake. Glad to say I couldn’t have been more wrong. Beyond doubt this turned out to be one of the best hotels in Ireland for all the right reasons Cleanliness, service, friendliness, food and variety. Perhaps the bar prices were on the high side £14.70 for a beer and a small wine????

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Maria scored 5 / 5 on 16/10/2024

We really enjoyed our visit to the Clayton hotel Belfast The room was very clean and adequate fir all our needs Tge staff was all very friendly an helpful And an added bonus of a swimming great value fir money an a nice breakfast included Will definitely return Thanks

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Maria scored 5 / 5 on 16/10/2024

We really enjoyed our visit to the Clayton hotel Belfast The room was very clean and adequate fir all our needs Tge staff was all very friendly an helpful And an added bonus of a swimming great value fir money an a nice breakfast included Will definitely return Thanks

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James Kavanagh scored 3 / 5 on 04/10/2024

Not very happy with the meal we had

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Catherine scored 3 / 5 on 03/09/2024

Some breakfast food ran out at the buffet i.e. bacon, pudding. No fried eggs on the menu. Tea ordered 4 times before it was finally served. Locked out of our rooms after breakfast, before the 11am checkout time. Chambermaid knocked and entered our bedroom before 10am, while we were still in bed.

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Bridie scored 5 / 5 on 30/08/2024

Hotel great location and car park is near the hotel staff very friendly and helpful food excellent rooms very comfortable will definitely stay again

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Neil scored 4 / 5 on 24/08/2024

Food complaint..…great selection of food for breakfast but not very warm especially the scrambled egg.

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Caroline scored 5 / 5 on 11/08/2024

Beautiful hotel great location and great memories made. Staff very helpful.

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Clare-anne scored 3 / 5 on 23/07/2024

Lovely hotel, friendly staff.

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Derek S scored 5 / 5 on 07/07/2024

Very comfortable, unfortunately it was extremely windy and it was very noisy but you can't blame the hotel on that

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Gillian scored 4 / 5 on 30/04/2024

Fantastic staff. Lovely clean hotel. Nice breakfast very helpful young girl on reception. Only fault would be no plug sockets beside the bed or lack of plug sockets in general

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Neil scored 4 / 5 on 20/04/2024

Perfect location for a visit to the city.Also very enjoyable breakfast with great choice. Thank you.

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Pamela scored 5 / 5 on 20/04/2024

Nice clean hotel, good location

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Shirley scored 4 / 5 on 07/04/2024

Great hotel in the centre of Belfast, car parking at the back of hotel in NCP rate of £12.50 for 24 hours. Very clean hotel, rooms were lovely and well equipped, buffet breakfast has a great selection, staff were very friendly. Would stay again.

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Aine scored 4 / 5 on 01/04/2024

Good location, room a little small but very clean and comfortable. Breakfast good.

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Linda scored 4 / 5 on 01/01/2024

We had a very enjoyable overnight stay in the Clayton hotel in Belfast recently. Room was clean and comfortable and food was good. Good value for money when booked through Lidl breaks

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Linda scored 4 / 5 on 31/12/2023

Lovely one night stay in the Clayton hotel in Belfast. Good value for money when booked through Lidl breaks. Room was comfortable and food was very good.

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Paul scored 5 / 5 on 30/12/2023

We booked two rooms for one night. The reception staff were extremely helpful, the rooms were high quality and spotless, and the breakfast was excellent. The hotel location was ideal for the city centre and we would definitely return again.

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John scored 3 / 5 on 05/06/2023

Shannon the manager is the Clayton b Belfast was fabulous and is a credit to the hotel

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Jason scored 4 / 5 on 04/06/2023

Lovely friendly reception staff, so conveniently located to city centre, comfy clean fresh rooms and nice brekky. Will definitely be returning.

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John scored 4 / 5 on 01/06/2023

Ideal for city centre Breakaway. Close to all Amenities and staff very helpful.

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Susan scored 5 / 5 on 29/05/2023

Friendly staff . Professional, Great service. Clean and comfortable rooms .We stayed 2 nights Will definitely return

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Caroline scored 4 / 5 on 29/05/2023

Beautiful hotel, very central location, lovely rooms and great breakfast.

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Joanne scored 4 / 5 on 20/03/2023

Had a lovely stay, room was nice, staff very friendly, walking distance to everything, the breakfast was the best I’ve had in a hotel great choice & lay out! Only negative no sockets at beds but a great stay!

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Kestutis scored 5 / 5 on 20/03/2023

Absolutely brillian hotel.We all enjoyed a stay.Kids loved swimming pool and sauna.Breakfast was nice and fresh.Customer service was top one

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Christopher scored 4 / 5 on 17/03/2023

Very clean comfortable and friendly good breakfast ????

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Ronan scored 4 / 5 on 28/02/2023

Good Stay

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Donal scored 5 / 5 on 08/02/2023

Great location Great staff Relaxed atmosphere

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Pamela scored 3 / 5 on 22/09/2020

Lovely staff, very accomadating to us as families with children, room and pool very clean, food very nice

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Karen scored 5 / 5 on 20/08/2020

Great hotel, excellent location. Very helpful staff. Lovely pool and gym. Nice food. Would definitely go back.

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Sharon scored 3 / 5 on 11/08/2020

Extremely helpful and courteous staff, however the limited availability of swimming caused a lot of undue stress when travelling with a child with additional needs. We did not receive an email prior to our arrival and when we arrived at check in time we were advised there was no swimming available. Rooms are quite outdated and in need of painting but are clean. There was a travel cot in my room even though my son is 7. Good location and good service generally in spite of the current restrictions in place.

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Ian scored 2 / 5 on 10/08/2020

1 we weren’t on there system when I got there. I booked a family room don’t think I got one room consisted off a double & 1 single bed. Air conditioner didn’t work opened windows & there was a smell, looked out there was a dead bird. Have photo. Only booked this hotel for the pool for my two kids couldn’t get near the pool for our entire stay. Staff were nice not a good experience from start to finish. Thanks

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